Last Updated: 11 November 2026
At MK Pod Plug, we are committed to responsible retailing and preventing the sale of age restricted products to minors.
MKPODPLUG LTD operates the website mkpodplug.co.uk and applies age verification measures to help ensure that customers purchasing our products meet the applicable legal age requirements.
This policy explains our age restrictions, how verification may be carried out, when identification may be required and what happens if a customer cannot complete verification.
You must be at least 18 years old to purchase nicotine products from MK Pod Plug.
From 29 October 2026, UK law prohibits the sale of nicotine products, including nicotine pouches, to anyone under the age of 18.
MK Pod Plug also operates an adults only purchasing policy across its online product range.
By placing an order, you confirm that you are at least 18 years old and that the information provided during checkout is accurate.
We reserve the right to refuse or cancel orders where the applicable age requirements cannot be satisfied.
Our website may use several measures to help prevent underage purchases.
These may include an age confirmation notice when entering the website, age verification during checkout, electronic verification checks and requests for supporting identification.
An age confirmation popup is not treated as sufficient evidence of age on its own.
Where further checks are necessary, customers may be asked to provide information or complete additional verification before an order can be accepted or dispatched.
We may use specialist age verification services to assist with these checks.
Age verification measures may change as legal requirements, technology and our business procedures develop.
Customers may be asked to provide valid proof of age where additional verification is necessary.
Depending on the applicable verification process, acceptable identification may include:
A valid passport.
A valid photocard driving licence.
A recognised photographic proof of age card.
Another form of identification accepted under the relevant verification procedure and applicable law.
Identification must be genuine, valid and sufficient to establish the customer's age.
The forms of identification accepted may vary depending on the verification provider, delivery service and applicable jurisdiction.
We reserve the right to request further verification where submitted information is incomplete, inconsistent or cannot be authenticated.
Customers should only provide identification through verification methods authorised by MK Pod Plug.
Age verification may also be required when a parcel is delivered.
Royal Mail or another authorised delivery provider may request suitable identification where an applicable age verification delivery service is used.
Customers must cooperate with any lawful age verification requirements associated with their delivery.
Where a delivery requires age verification, the parcel may not be handed over if the relevant requirements cannot be satisfied.
A successful online age check does not necessarily remove additional identification requirements at delivery.
It is unlawful for an adult to purchase, or attempt to purchase, nicotine products on behalf of someone under 18.
Customers must not use another person's identity, payment information or account details to circumvent age restrictions.
We may refuse orders where we reasonably suspect an attempted underage purchase, proxy purchase or misuse of our verification systems.
Where appropriate, suspected unlawful activity may be reported to the relevant authorities.
Where a customer cannot successfully complete a required age verification process, we may delay, refuse or cancel the affected order.
Customers may be given an opportunity to complete additional verification where appropriate.
If verification cannot be completed and we are unable to lawfully fulfil the order, any payment collected will be handled in accordance with applicable consumer law.
Where a parcel is returned because a customer fails to satisfy a lawful delivery age verification requirement, any delivery charges or return costs will be assessed under our Shipping Policy, Returns & Refunds Policy and applicable law.
We will not remove statutory refund rights simply because an age verification attempt has failed.
Customers are responsible for providing accurate and truthful information when placing an order.
You must not provide a false date of birth, impersonate another person or attempt to bypass an age verification process.
Customers should ensure that they can complete any required verification and provide appropriate identification where necessary.
Failure to provide the required information may prevent an order from being accepted or delivered.
We take the protection of personal information seriously.
Age verification may involve processing personal details such as your name, date of birth, address, verification result or identification information where necessary.
We aim to collect and retain only the information reasonably required for age verification, legal compliance, fraud prevention and related purposes.
Where specialist verification providers are used, information may be processed under appropriate contractual and legal arrangements.
Customers should not send copies of identity documents through ordinary email unless we have specifically confirmed an appropriate secure method.
For further information about how personal information is processed, please refer to our Privacy Policy.
Age restrictions and product sale requirements may differ between countries.
Customers outside the United Kingdom must satisfy the applicable minimum age and legal purchasing requirements for their destination.
MK Pod Plug may apply additional age verification measures or refuse orders where the sale or delivery of a product is restricted or prohibited by applicable law.
The availability of a country at checkout does not override local legal requirements.
We are committed to preventing unlawful underage sales and maintaining suitable age verification procedures.
Our verification measures may be reviewed and updated to reflect changes in legislation, regulatory guidance and operational requirements.
We may maintain appropriate records of verification procedures and outcomes where necessary for compliance and lawful business purposes.
Our responsibility to comply with age restriction laws is not transferred to customers, parents or guardians.
We may update this policy to reflect changes in legislation, verification procedures, delivery arrangements or business operations.
Any revised policy will be published on our website with an updated revision date.
For questions about age verification, identification requirements or an order affected by verification, please contact us.
Company: MKPODPLUG LTD
Trading Name: MK Pod Plug
Company Number: 14506141
Email: info@mkpodplug.co.uk
Registered Office:
C213, 1 to 9 Barton Road
Bletchley
Milton Keynes
MK2 3HU
United Kingdom
Website: https://mkpodplug.co.uk
This policy should be read alongside our Terms of Service, Privacy Policy, Shipping Policy and Returns & Refunds Policy.
Nothing in this policy excludes or restricts any statutory consumer rights.
