FAQS

Frequently Asked Questions

For uk customers:

Tracked 24: Takes 1-3 Days

Tracked 48: Takes 3-4 Days

International customers:

International tracked: 5-14 days

Checkout out shipping policy for more information: Shipping Policy

We ship to the UK, EU, USA, and neighbouring countries. However, it's important to note that we cannot be held responsible for packages seized in nicotine-restricted countries.

Our products are designed for adult smokers and nicotine users, we exclusively cater to individuals aged 18 and above for sales.

To be able to purchase you must be over 18 years old however based on other countries depending on location some countries are restricted to over 21 years old for purchase.

  • Please ensure accuracy before placing your order.
  • Contact us via email promptly if you need to cancel, this must be done before 3pm.
  • Note that once the order is placed, changes or cancellations may not be possible.
  • We may not be able to cancel orders once they're placed due to our rapid processing.
  • We are not liable for delivery address errors from customers.
  • If your order is undeliverable due to address errors, you may qualify for a refund, excluding original shipping costs.
  • Due to logistics services now charging for a redelivery and return to sender fees, customers will be charged a fee for any returned shipments and redelivery's.
  • We are not accountable for delivery address errors; it's your responsibility as the recipient to ensure accuracy.
  • If you've ordered to an incorrect address resulting in package return, we can reship it, but you'll need to cover shipping expenses again.
  • Alternatively, you can opt for a refund on the goods, but shipping costs won't be reimbursed.

Nicotine pouches are small, discrete pouches containing nicotine and flavourings, designed to be placed between the gum and upper lip.

Unlike traditional tobacco products like cigarettes or chewing tobacco, nicotine pouches do not contain tobacco leaf. Instead, they typically consist of natural fibres, nicotine, flavourings, and occasionally other additives.

These pouches release nicotine slowly, providing a nicotine hit without the need for smoking or chewing tobacco. They are popular among those seeking alternatives to smoking or traditional forms of nicotine consumption.

Using nicotine pouches closely resembles the method of using Snus.

To use, simply position a pouch between your upper lip and gum. Once in place, you can leave the pouch there for a duration of up to 40 minutes, enabling the gradual release of nicotine.

DO NOT SWALLOW

New users may notice a slight tingling sensation under the lip initially, which tends to diminish as the body becomes accustomed to the product.

The intensity of this sensation may vary depending on the nicotine strength. To alleviate this sensation, users can adjust the position of the nicotine pouch or place it on the tongue briefly.

Indeed, they remain usable. However, there's a possibility of the pouches drying out, resulting in a diminished nicotine effect.

  • Our product is not snus; we specialise in nicotine pods/pouches.
  • While these products are often referred to as 'snus' due to similar usage, there's a crucial distinction.
  • Traditional snus contains tobacco, whereas our nicotine pods are made from natural fibres and are completely tobacco-free.
  • Snus is illegal to sell in the UK, so as a UK business we do not stock this product, solely nicotine products that do not contain tobacco.

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