Last Updated: 11 November 2026
At MK Pod Plug, we believe that everyone should be able to access our website, browse our products and use our online services as easily as possible.
MKPODPLUG LTD is committed to improving the accessibility and usability of mkpodplug.co.uk for all visitors, including people with disabilities, visual impairments, hearing impairments, motor difficulties, cognitive disabilities and those using assistive technologies.
We recognise that different customers have different accessibility needs and aim to provide an inclusive online shopping experience.
Accessibility is an ongoing responsibility, and we are committed to identifying and addressing barriers wherever reasonably possible.
We aim to improve our website in line with the Web Content Accessibility Guidelines (WCAG) version 2.2, Level AA.
These guidelines provide internationally recognised recommendations for making websites more accessible.
Our accessibility objectives include making website content:
Perceivable: Information should be presented in ways that customers can see, hear or otherwise understand using appropriate technologies.
Operable: Website features should be usable through different methods, including keyboards and suitable assistive technologies.
Understandable: Website information, navigation and instructions should be clear, consistent and easy to follow.
Robust: Website content should be designed to work reliably across appropriate browsers, devices and assistive technologies.
These objectives guide our ongoing accessibility improvements.
We are working towards improving accessibility across our website.
At the time of publishing this statement, a comprehensive formal accessibility assessment of the entire website has not been completed.
We therefore cannot confirm that every page, feature or third party integration fully meets WCAG 2.2 Level AA.
Some accessibility barriers may remain, particularly within interactive shopping features or services provided through external applications.
We intend to review accessibility as part of our ongoing website development and address identified issues according to their impact and feasibility.
We aim to support an accessible shopping experience through improvements in the following areas.
We aim to organise website menus, product categories and information pages logically so customers can locate relevant content.
We aim to use clear language, descriptive headings and readable text throughout our website.
We aim to maintain sufficient contrast between text, buttons and backgrounds to help customers with visual impairments.
We aim to make important website features accessible using a keyboard without requiring a mouse.
We aim to provide a website that works across common desktop, tablet and mobile screen sizes.
We aim to provide meaningful text alternatives for informative images and clear product descriptions wherever appropriate.
We aim to make customer forms, basket functions and checkout processes understandable and accessible.
We aim to support appropriate assistive technologies, including screen readers, keyboard navigation and browser accessibility features.
These are our accessibility objectives and should not be interpreted as confirmation that every feature has been fully tested or meets every accessibility requirement.
Our website includes interactive features, product information, third party integrations and custom shopping functionality.
Some of these areas may present accessibility challenges.
Features that may require further accessibility testing or improvement include:
Interactive product selectors and quantity options.
Mix and Match product selection tools.
Shopping basket controls and checkout interactions.
Age verification notices and verification processes.
Popups, promotional messages and notification banners.
Product filtering, sorting and navigation menus.
Images, graphics and other visual content.
Customer account features and forms.
Content or features provided by third party applications.
This list identifies areas for review and does not mean that each feature has a confirmed accessibility defect.
We will aim to prioritise issues that significantly prevent customers from browsing products, accessing important information or completing an order.
Our website is powered by Shopify and uses additional services to support payments, delivery, age verification, customer accounts and other shopping features.
Some of these services may operate through interfaces or technologies provided by external organisations.
Although we aim to choose and maintain accessible website services, we cannot guarantee that every external feature will work perfectly with every device or assistive technology.
Where we become aware of accessibility barriers involving third party services, we will consider reasonable steps to address the issue or provide appropriate assistance.
We recognise that using an external provider does not automatically remove our responsibilities under applicable accessibility and consumer protection laws.
If you experience difficulty accessing information on our website, please contact us.
Where reasonably practicable, we may be able to provide assistance with:
Understanding product descriptions or important product information.
Accessing our website policies and customer information.
Understanding delivery, returns or refund procedures.
Navigating website features or reporting technical issues.
Understanding order information and customer service communications.
We will consider reasonable accessibility adjustments according to the circumstances and applicable law.
For security and legal compliance, any assistance with age restricted purchases must still satisfy our age verification and other statutory requirements.
We welcome feedback from customers who experience accessibility difficulties.
If you encounter a problem, please contact:
Email: info@mkpodplug.co.uk
Please include the following information where possible:
The website page or feature where the problem occurred.
A description of the difficulty you experienced.
The device or browser you were using.
Any assistive technology involved, if you are comfortable sharing this information.
Any additional details that may help us investigate the issue.
You do not need to disclose a disability or medical condition to report an accessibility problem.
We will review accessibility enquiries and aim to respond within a reasonable timeframe.
Where an issue cannot be resolved immediately, we will consider available alternatives and reasonable improvements.
Many modern browsers, operating systems and devices include built in accessibility features.
Depending on your device, these may include:
Text enlargement and browser zoom.
Screen readers and text to speech functions.
Voice control and dictation.
Keyboard navigation.
Display contrast adjustments.
Reduced motion preferences.
Other assistive accessibility settings.
These features may help improve your experience when browsing our website.
However, we recognise that customers should not have to rely entirely on personal accessibility settings to overcome barriers created by a website.
If you experience difficulties despite using these features, please contact us.
We recognise that accessibility requires ongoing consideration as our website changes.
As part of future website development, we aim to review important customer journeys and website components against relevant accessibility guidance.
Areas for assessment include keyboard operation, screen reader compatibility, text readability, colour contrast, mobile layouts, forms, error messages and interactive shopping functionality.
We also aim to consider accessibility when introducing new applications, website features or design changes.
Where problems are identified, improvements will be prioritised according to their impact on customers, technical feasibility and applicable legal obligations.
We may update this statement to reflect completed accessibility assessments, confirmed limitations and improvements.
MKPODPLUG LTD aims to meet its applicable legal responsibilities concerning accessibility and equal access to services.
In the United Kingdom, the Equality Act 2010 includes obligations concerning reasonable adjustments for disabled people.
Where our services are subject to additional accessibility requirements in other jurisdictions, we will consider those obligations as applicable.
Nothing in this statement removes or restricts any legal rights relating to disability discrimination, accessibility or consumer protection.
Publishing this statement does not, by itself, establish that the website meets every applicable accessibility standard.
We may update this Accessibility Statement to reflect website improvements, accessibility assessments, changes to our services or relevant legal requirements.
Updates will be published on this page with a revised date.
We aim to review this statement periodically and following significant changes to website functionality.
If you have any questions about website accessibility, require assistance or wish to report an accessibility issue, please contact us.
Company: MKPODPLUG LTD
Trading Name: MK Pod Plug
Company Number: 14506141
Email: info@mkpodplug.co.uk
Registered Office:
C213, 1 to 9 Barton Road
Bletchley
Milton Keynes
MK2 3HU
United Kingdom
Website: https://mkpodplug.co.uk
We value feedback and welcome suggestions that help us make our website easier to use for everyone.
This Accessibility Statement should be read alongside our Privacy Policy, Terms of Service and other applicable website policies.
