Nicotine pouches are perishable goods and as such are not strictly eligible for returns.
We appreciate your business and strive to provide you with high-quality products. Our return policy is designed to ensure your satisfaction while maintaining product safety and hygiene standards. Please review the following return policy guidelines before making a purchase:
1. Damaged or Faulty Products: If you receive a product that is damaged or faulty upon arrival, we are committed to rectifying the situation promptly. Please contact our customer service within 7 days of receiving your order to initiate the return or exchange process.
2. Return Eligibility: We do not accept returns or exchanges for reasons other than product damage or defects. Due to the nature of our products and health and safety regulations, we are unable to accept returns or exchanges for products that have been opened, used, or tampered with.
3. How to Initiate a Return: If you believe you have received a damaged or faulty product, please follow these steps:
4. Return Process: Once your return request is approved, we will provide you with instructions on how to return the product. Please ensure that the product is securely packaged to prevent any further damage during transit.
5. Refunds or Exchanges: Upon receiving and inspecting the returned product, we will determine whether it meets the criteria for a refund or exchange. If approved, you may choose between a replacement product or a refund to your original payment method.
6. Shipping Costs: In cases of damaged or faulty products, we will cover the cost of return shipping. However, for non-faulty returns or exchanges, customers are responsible for return shipping expenses.
7. Contact Us: If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at customerservice.podplug@gmail.com
Please note that our return policy is subject to change at any time without prior notice. We recommend checking our website for the most up-to-date information before making a purchase. Thank you for choosing us for your nicotine pouch and vape disposable needs.
