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Don’t ruin good times with bad habits.

Enjoy the satisfaction of nicotine without the limitations of smoking.

SHOP CYBER MONDAY DEALS

Discreet use anywhere, anytime

Gentler on your body compared to smoking

Teeth stain free

SHOP SNUS BY STRENGTH

Why make the switch from smoking products?

Switching to nicotine pouches isn’t just a change. It’s a commitment to a healthier, safer lifestyle, that yours lungs will appreciate!

See how to use

Safer Alternative

Discreet

Smokeless

Reduced Health Risk

Nicotine pouches offer a cleaner, safer alternative to smoking and vaping, giving you the nicotine satisfaction you need without the harmful by-products that come with traditional cigarettes or e-cigarettes. Take back control of your body and your life.

Subtle and hidden

With nicotine pouches, you can use nicotine discreetly, wherever you are, even in places where smoking isn’t allowed, like on a plane or at work. These pouches are small, invisible, and easy to carry, allowing you to satisfy your cravings privately, without drawing attention.

Say goodbye to second-hand smoke

Enjoy nicotine without the smoke, odour, or hassle with nicotine pouches. A cleaner, smoke-free alternative to cigarettes. No more lingering smell, ash, or stains on your clothes. Make the switch to a smarter, more convenient nicotine solution today and experience freedom without the stinky smell of smoke.

The benefits of nicotine pouches over smoking

Variety of Strengths and Flavours

Available in a range of nicotine strengths and flavours, nicotine pouches allow you to customise your experience to suit your preferences. Whether you're new to nicotine or an experienced user, you can choose the strength that's right for you. Flavour options like mint, citrus, and berry add an enjoyable twist to the experience.

Less likely to stain

Unlike smoking, which can stain your teeth and nails over time due to tar and smoke residue, nicotine pouches are less likely to cause discolouration. Since they are smokeless and tobacco-free, they help keep your smile bright and your nails clean.

Cleaner Lungs

Because nicotine pouches are smokeless, they don’t release harmful chemicals into your lungs like cigarettes or vaping. This means you can enjoy nicotine without the worry of inhaling smoke, tar, or vapour, helping to keep your lungs cleaner and supporting a healthier, active lifestyle.

Tobacco Free

Nicotine pouches offer a pure nicotine experience without any tobacco. This means no exposure to the harmful substances found in tobacco products, such as tar and carcinogens. Being tobacco-free makes them a cleaner, healthier choice for enjoying nicotine without the risks associated with traditional tobacco use.

Say goodbye to second hand smoke

With nicotine pouches, there’s no smoke or vapour, so you don’t have to worry about affecting those around you. Enjoy nicotine without exposing others to second-hand smoke, making it a considerate choice for shared spaces and public settings.

Convenient & long lasting

Nicotine pouches are easy to use and can provide effects lasting up to an hour. There's no need for lighters or devices, making them a hassle-free option. Whether you're on the go or in a place where smoking isn't permitted, nicotine pouches offer a convenient solution.

NEW IN STOCK

1 of 5

Excellent 4.9/5

based on 1,149 combined reviews on Google & Trust Pilot

See why our customers made the change

Real people, real results.


Don’t take it from us, take it from our customers who have made the switch to a smokeless alternative.

See more

“I used to smoke 40 cigarettes per day for 30 years and I have tried to give up numerous times. I have tried vapes, nicotine chewing gum and patches and nothing seemed to work until I have just been introduced to MKPod Plug and tried the nicotine pouches. My favourite right now is the RAVE mango 20mg. I have not touched the cigarette for just over two months now and I have no urge to smoke either. MKPod Plug thank you.”

Hussein F

”Your site actually helped me quit vaping. Never knew about nicotine pouches until I came across your site! The education on pouches helped me find the right mg for me, 10/10 would recommended switching from the vape, feel so much better in my lungs.”

Arthur G

“Was recommended by a friend to try out snus for the first time, as I have been trying to quit vaping for a while. Was able to find the best snus for me through the beginner section which had so many flavours and mgs! Proud to say I’ve made the switch to nicotine pouches and feel better already. Thank you podplug”

Esa P

”Bought puff and pouch berries for my mum who has been smoking for over 2 years as I really want her to quit. She tried them yesterday and is already in love with the pouches. They have helped kill her cravings for a cigarette and have already purchased more flavours of the puff and pouch line”

Ava S

How to use nicotine pouches

1

Place the pouch between your upper lip and gum. Use the left or right side. Do not chew or suck

2

Feel the pouch start to work with a slight burn and tingling sensation

3

After 10-45 minutes of use, remove the pouch from your gum

4

Dispose of the used pouch at the top lid compartment

Get started with beginners

MIX & MATCH

Mix and match snus

Pick any 5 or 10 nic pouches of your choice at a discounted rate!

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Become apart of the smokeless community

Be the first to know about new Snus releases, frequent discounts and giveaways for email subscribers only.

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Ready to ditch the harmful effects of smoking?

MKPodPlug’s nicotine pouches offer the smoke-free, healthier alternative that lets you live life to the fullest. Reclaim your stamina, protect your lungs, and experience nicotine in a way that won’t hold you back.

Frequently Asked Questions

I’m worried about gum recession?

It’s understandable to be concerned about gum recession when using nicotine pouches, as they sit under the lip against the gum. While nicotine pouches are generally less harmful to gums than tobacco products like snus, long-term or frequent use can still potentially irritate gums or lead to mild recession in some users.


To reduce this risk, try alternating the placement of the pouch to different areas under your lip, after each use on the gum, place the pouch on a unused area of your gum to limit usage, and maintain good oral hygiene. Staying hydrated can also help keep your gums healthy. If you have ongoing concerns, consult a dentist for personalised advice.

How do I get rid of the nicotine feeling?

If you’re feeling overwhelmed by the effects of nicotine, try consuming something with sugar, like sweets or a fizzy drink. Sugar helps because it raises blood glucose levels, which can counteract some of the jittery or lightheaded sensations caused by nicotine. Nicotine speeds up your metabolism, often lowering blood sugar levels, so taking sugar can quickly help balance it out and reduce the intensity of the nicotine feeling.

Is there a limit to how many pouches I can use in a day?

There’s no strict limit to how many nicotine pouches you can use in a day, but it’s important to listen to your body and use them responsibly. Higher usage may lead to side effects like nausea or dizziness, especially with stronger pouches. Start with a moderate amount, and if you experience any discomfort, consider reducing your intake. Prioritising moderation helps keep your experience enjoyable and safe.

I’m a smoker switching to pouches, how many should I use a day?

When switching from smoking to nicotine pouches, it’s important to consider the strength, shown in mg/g and mg per pouch, which you can find on the MKPodPlug website. A single cigarette typically contains around 11.9-14.5mg of nicotine, and nicotine pouches are designed to provide a similar nicotine strength in a session of 5-30 minutes.

Just as nicotine content varies across cigarette brands, the strength of nicotine pouches also differs by brand and type. Use your judgement and listen to your body throughout the day. If you feel any discomfort, it’s a good idea to reduce your consumption. Starting with a few pouches and adjusting based on how you feel can help make the switch from smoking smoother and more manageable.

Are nicotine pouches harmful?

Nicotine pouches are considered less harmful than smoking because they don’t contain tobacco or produce harmful smoke. However, they still contain nicotine, which is addictive and may cause side effects like nausea or increased heart rate, especially if overused. Using them responsibly can reduce potential risks, but anyone with health concerns should consult a healthcare professional.

What are nicotine pouches made of?

The pouches are made of natural cellulose fibres, similar to the material used in leading tea bag brands. This fibre creates a comfortable, discreet pouch for a clean, tobacco-free nicotine experience.

What ingredients do nicotine pouches contain?

Nicotine pouches contain nicotine extracted from the tobacco plant, plant-based fibres for structure, flavourings for taste, pH adjusters to control nicotine release, sweeteners, and stabilisers. These ingredients make nicotine pouches a clean, tobacco-free alternative to smoking or chewing tobacco.

What is nicotine?

Nicotine is a naturally occurring substance found in tobacco plants. It’s a stimulant that affects the central nervous system, often producing feelings of alertness or relaxation. While it is addictive, nicotine itself doesn’t cause the harmful effects associated with smoking; rather, these come from the chemicals in burning tobacco. Nicotine pouches offer a way to use nicotine without the need for smoking or chewing tobacco.

Do nicotine pouches contain tobacco?

No, nicotine pouches do not contain tobacco. They are made with nicotine extracted from the tobacco plant but contain no actual tobacco leaf. This makes them a cleaner, smokeless option compared to traditional tobacco products like cigarettes or snus.

Can nicotine pouches be a healthier alternative to smoking?

Yes, nicotine pouches are considered a healthier alternative to smoking. Nicotine pouches and snus, originating from Sweden, are popular smokeless options used by about 20% of Swedish adults. Sweden has the lowest cigarette use in Europe, with only 5% of its population smoking. Additionally, the World Health Organisation reports that Sweden has the lowest rates of tobacco-related deaths and the lowest incidence of lung cancer among men in Europe. These figures suggest that smokeless options like nicotine pouches can be a less harmful alternative to smoking.

What are nicotine pouches?

Nicotine pouches are small, white, smoke-free pouches that contain nicotine but no tobacco. You place one under your lip, and it releases nicotine for a quick and discreet experience without needing to smoke or vape.

Is it normal for the pouches to burn?

Yes, it’s normal to feel a mild burning or tingling sensation when using nicotine pouches, especially if you’re new to them. This usually fades after a few minutes as you get used to the pouch.

Can you use expired nicotine pouches?

Using expired nicotine pouches isn’t harmful, but they may lose their freshness, flavour, and effectiveness. For the best experience, it’s recommended to use them before the expiration date. However using them past the expiry date is no issue to consume.

What strength should I use?

The right strength depends on your experience with nicotine and your tolerance level:

Low strength (3-12mg): Ideal for beginners or light users who are new to nicotine pouches or have a lower tolerance.

Medium strength (16-38mg): Suitable for moderate users who have some experience with nicotine and are looking for a balanced effect.

High strength (40-150mg): Recommended for experienced users or heavy nicotine consumers who need a more intense effect.

If you’re unsure, start with a lower strength to allow your body to adjust, then increase gradually as needed to find the most comfortable level for you.

Is this snus? Do you sell snus?

No, this is not snus. We sell nicotine pouches, which are similar but different. Unlike snus, nicotine pouches contain no tobacco – only nicotine. We do not sell snus; we only offer tobacco-free nicotine pouches. However, snus is often referred to as nicotine pouches due to their similarities, making it an easy abbreviation for many people.

Is it harmful to swallow a nicotine pouch?

Swallowing a nicotine pouch isn’t recommended. While it’s unlikely to be seriously harmful if swallowed accidentally, it may cause stomach discomfort or nausea. If this happens, do not panic, it’s best to drink water and avoid swallowing nicotine pouches in the future. Should you experience any intense symptoms such as high blood pressure, seizures, rapid heartbeats, or intense nausea, contact a medical professional.

Are nicotine pouches legal in the uk?

Yes, nicotine pouches are legal in the UK. However, they are regulated, and you must be 18 or older to purchase or use them.

How many nicotine pouches can I use in a day?

The number of nicotine pouches you can use in a day varies based on the pouch strength, your nicotine tolerance, and personal preference.

Nicotine pouches come in different strengths, with higher-strength pouches delivering more nicotine per pouch. This means you might need fewer high-strength pouches compared to lower-strength ones.

General Usage Guide:

Light users: 1-3 pouches per day

Moderate users: 3-6 pouches per day

Heavy users: 6-12 pouches per day

Using Nicotine Pouches Responsibly:

It’s best to start with a low number of pouches and gradually increase as your body adjusts, especially if you’re new to nicotine. Always prioritise your health and well-being by listening to your body and using nicotine pouches responsibly.

Do nicotine pouches stain your teeth?

Nicotine pouches are designed to be less likely to stain teeth compared to smoking or tobacco products. Therefore, due to how nicotine pouches are consumed your teeth will not be stained from use.

Do you offer next day delivery?

Yes we do! For UK Customers we offer tracked 24 which isn't guaranteed however is a cheaper option for next day.

For customers needing their nicotine pouches ASAP we have our special delivery guaranteed by 1pm for those looking for a quick delivery option.

Do you offer weekend deliveries?

Delivery days depend on the chosen shipping service. UK services standardly deliver on Saturdays, sometimes Sundays too but international orders typically arrive on business days.

Can I change my delivery address after placing an order?

If you need to change your delivery address, please contact us before 1pm Monday - Friday and 11pm on Saturday. We’ll do our best to update it before dispatch, however if notified any later the order will be sent to the original address entered.

Are there any additional fees for international orders?

International orders may incur customs duties or import taxes, depending on the destination country. These charges are the responsibility of the buyer.

However majority of countries will not have to pay any extra duties or import taxes, although the following may have to pay small amounts: Sweden, and France.

What if my package arrives damaged?

If your package arrives damaged, contact us immediately with photos, and we’ll arrange a replacement or refund.

Do you ship to PO Boxes or military addresses?

Yes we can ship to PO Boxes, however all shipping information must be filled correctly including the individuals full name and address details along side the correct PO Box information.


Regarding military addresses, this would vary depending on the address due to courier restrictions. For military address, please message the website chat with your address and confirmation proof that you are able to receive packages to your military address.

What should I do if my order is delayed?

If your order hasn’t arrived within the expected timeframe, please contact our customer support team by selecting the support chat on our website and we’ll help you resolve the issue.

What countries do you ship to?

We currently ship to the following countries: the UK, USA, France, Albania, Iceland, Switzerland, Poland, Georgia, and North Macedonia.

How long does shipping take?

Shipping times vary based on your location and chosen service.


For the UK, Tracked 24 takes 1-2 days, while Tracked 48 takes 2-4 days.

For international orders, Royal Mail International typically takes 7-14 days, and DHL Express takes 2-4 days.

Please note that delivery times may vary slightly depending on customs processing and other factors.

How can I get free shipping to the UK?

You can enjoy free shipping to the UK on all orders over £35.

Can I track my order?

Yes, you can track your order! Once your order is dispatched, you’ll receive a four-digit reference number. A separate tracking link will be sent in your confirmation email, which will allow you to follow your order with the courier based on your selected shipping option. If you use the Shop app, you can also track your order directly within the app for added convenience.

What if I haven’t received my order confirmation email?

If you haven’t received your order confirmation email, check your spam or junk folder. If it’s not there, contact us on the website customer support chat with, your order items, order date and delivery information.

I've put the wrong address

If you’ve entered the wrong address, please contact our customer support team as soon as possible. We’ll do our best to update the address before your order is dispatched. However, if it has already shipped, you will need to contact the courier directly.

If the order is returned back to us, then we will be able to re-ship the package back out, however you will have to repay for shipping and the logistics return fee. Alternatively you can be issued a refund, but the delivery fee will be exempt.

Can I get a replacement if my item is damaged?

Yes, if your item arrives damaged, please send us a photo and your order number, and we’ll arrange a replacement or refund.

How long does it take to process a refund?

For UK customers refunds are typically processed within 1-4 business days. The time it takes to appear in your account may vary based on your bank.

For international customers refunds can vary from 5-12 days depending on your country and bank.

How do I cancel or modify my order?

To cancel or make changes to your order, contact us as before 1pm Monday - Friday and 11pm on Saturday. Once the order has been dispatched, changes may not be possible, but we’ll do our best to assist.

What is your return policy?

Due to the nature of the product we unfortunately do not accept returns, unless the products are damaged or faulty upon arrival. In these circumstances we would issue out replacements.

How can I contact customer support?

You can reach our customer support team by email info@mkpodplug.co.uk or through the support chat on our website. We aim to respond within 24 hours.

What should I do if I receive the wrong item?

If you receive the wrong item, please contact us immediately with your order number and a photo of the item. We’ll arrange for the correct product to be sent out as soon as possible.

However, sometimes if a product you have ordered is out of stock, our team will replace the out of stock item with the same brand, strength but with a similar flavour as a alternative if the product you have bought is out of stock.

Why can't I track my order?

Royal mail and DHL have a tracked system where all orders are only scanned when the packages have arrived their depot.

Therefore this can sometimes cause delay to tracking information. Please try again at another time to check for tracking updates.

I’m worried about gum recession?

It’s understandable to be concerned about gum recession when using nicotine pouches, as they sit under the lip against the gum. While nicotine pouches are generally less harmful to gums than tobacco products like snus, long-term or frequent use can still potentially irritate gums or lead to mild recession in some users.


To reduce this risk, try alternating the placement of the pouch to different areas under your lip, after each use on the gum, place the pouch on a unused area of your gum to limit usage, and maintain good oral hygiene. Staying hydrated can also help keep your gums healthy. If you have ongoing concerns, consult a dentist for personalised advice.

How do I get rid of the nicotine feeling?

If you’re feeling overwhelmed by the effects of nicotine, try consuming something with sugar, like sweets or a fizzy drink. Sugar helps because it raises blood glucose levels, which can counteract some of the jittery or lightheaded sensations caused by nicotine. Nicotine speeds up your metabolism, often lowering blood sugar levels, so taking sugar can quickly help balance it out and reduce the intensity of the nicotine feeling.

Is there a limit to how many pouches I can use in a day?

There’s no strict limit to how many nicotine pouches you can use in a day, but it’s important to listen to your body and use them responsibly. Higher usage may lead to side effects like nausea or dizziness, especially with stronger pouches. Start with a moderate amount, and if you experience any discomfort, consider reducing your intake. Prioritising moderation helps keep your experience enjoyable and safe.

I’m a smoker switching to pouches, how many should I use a day?

When switching from smoking to nicotine pouches, it’s important to consider the strength, shown in mg/g and mg per pouch, which you can find on the MKPodPlug website. A single cigarette typically contains around 11.9-14.5mg of nicotine, and nicotine pouches are designed to provide a similar nicotine strength in a session of 5-30 minutes.

Just as nicotine content varies across cigarette brands, the strength of nicotine pouches also differs by brand and type. Use your judgement and listen to your body throughout the day. If you feel any discomfort, it’s a good idea to reduce your consumption. Starting with a few pouches and adjusting based on how you feel can help make the switch from smoking smoother and more manageable.

Are nicotine pouches harmful?

Nicotine pouches are considered less harmful than smoking because they don’t contain tobacco or produce harmful smoke. However, they still contain nicotine, which is addictive and may cause side effects like nausea or increased heart rate, especially if overused. Using them responsibly can reduce potential risks, but anyone with health concerns should consult a healthcare professional.

What are nicotine pouches made of?

The pouches are made of natural cellulose fibres, similar to the material used in leading tea bag brands. This fibre creates a comfortable, discreet pouch for a clean, tobacco-free nicotine experience.

What ingredients do nicotine pouches contain?

Nicotine pouches contain nicotine extracted from the tobacco plant, plant-based fibres for structure, flavourings for taste, pH adjusters to control nicotine release, sweeteners, and stabilisers. These ingredients make nicotine pouches a clean, tobacco-free alternative to smoking or chewing tobacco.

What is nicotine?

Nicotine is a naturally occurring substance found in tobacco plants. It’s a stimulant that affects the central nervous system, often producing feelings of alertness or relaxation. While it is addictive, nicotine itself doesn’t cause the harmful effects associated with smoking; rather, these come from the chemicals in burning tobacco. Nicotine pouches offer a way to use nicotine without the need for smoking or chewing tobacco.

Do nicotine pouches contain tobacco?

No, nicotine pouches do not contain tobacco. They are made with nicotine extracted from the tobacco plant but contain no actual tobacco leaf. This makes them a cleaner, smokeless option compared to traditional tobacco products like cigarettes or snus.

Can nicotine pouches be a healthier alternative to smoking?

Yes, nicotine pouches are considered a healthier alternative to smoking. Nicotine pouches and snus, originating from Sweden, are popular smokeless options used by about 20% of Swedish adults. Sweden has the lowest cigarette use in Europe, with only 5% of its population smoking. Additionally, the World Health Organisation reports that Sweden has the lowest rates of tobacco-related deaths and the lowest incidence of lung cancer among men in Europe. These figures suggest that smokeless options like nicotine pouches can be a less harmful alternative to smoking.

What are nicotine pouches?

Nicotine pouches are small, white, smoke-free pouches that contain nicotine but no tobacco. You place one under your lip, and it releases nicotine for a quick and discreet experience without needing to smoke or vape.

Is it normal for the pouches to burn?

Yes, it’s normal to feel a mild burning or tingling sensation when using nicotine pouches, especially if you’re new to them. This usually fades after a few minutes as you get used to the pouch.

Can you use expired nicotine pouches?

Using expired nicotine pouches isn’t harmful, but they may lose their freshness, flavour, and effectiveness. For the best experience, it’s recommended to use them before the expiration date. However using them past the expiry date is no issue to consume.

What strength should I use?

The right strength depends on your experience with nicotine and your tolerance level:

Low strength (3-12mg): Ideal for beginners or light users who are new to nicotine pouches or have a lower tolerance.

Medium strength (16-38mg): Suitable for moderate users who have some experience with nicotine and are looking for a balanced effect.

High strength (40-150mg): Recommended for experienced users or heavy nicotine consumers who need a more intense effect.

If you’re unsure, start with a lower strength to allow your body to adjust, then increase gradually as needed to find the most comfortable level for you.

Is this snus? Do you sell snus?

No, this is not snus. We sell nicotine pouches, which are similar but different. Unlike snus, nicotine pouches contain no tobacco – only nicotine. We do not sell snus; we only offer tobacco-free nicotine pouches. However, snus is often referred to as nicotine pouches due to their similarities, making it an easy abbreviation for many people.

Is it harmful to swallow a nicotine pouch?

Swallowing a nicotine pouch isn’t recommended. While it’s unlikely to be seriously harmful if swallowed accidentally, it may cause stomach discomfort or nausea. If this happens, do not panic, it’s best to drink water and avoid swallowing nicotine pouches in the future. Should you experience any intense symptoms such as high blood pressure, seizures, rapid heartbeats, or intense nausea, contact a medical professional.

Are nicotine pouches legal in the uk?

Yes, nicotine pouches are legal in the UK. However, they are regulated, and you must be 18 or older to purchase or use them.

How many nicotine pouches can I use in a day?

The number of nicotine pouches you can use in a day varies based on the pouch strength, your nicotine tolerance, and personal preference.

Nicotine pouches come in different strengths, with higher-strength pouches delivering more nicotine per pouch. This means you might need fewer high-strength pouches compared to lower-strength ones.

General Usage Guide:

Light users: 1-3 pouches per day

Moderate users: 3-6 pouches per day

Heavy users: 6-12 pouches per day

Using Nicotine Pouches Responsibly:

It’s best to start with a low number of pouches and gradually increase as your body adjusts, especially if you’re new to nicotine. Always prioritise your health and well-being by listening to your body and using nicotine pouches responsibly.

Do nicotine pouches stain your teeth?

Nicotine pouches are designed to be less likely to stain teeth compared to smoking or tobacco products. Therefore, due to how nicotine pouches are consumed your teeth will not be stained from use.

Do you offer next day delivery?

Yes we do! For UK Customers we offer tracked 24 which isn't guaranteed however is a cheaper option for next day.

For customers needing their nicotine pouches ASAP we have our special delivery guaranteed by 1pm for those looking for a quick delivery option.

Do you offer weekend deliveries?

Delivery days depend on the chosen shipping service. UK services standardly deliver on Saturdays, sometimes Sundays too but international orders typically arrive on business days.

Can I change my delivery address after placing an order?

If you need to change your delivery address, please contact us before 1pm Monday - Friday and 11pm on Saturday. We’ll do our best to update it before dispatch, however if notified any later the order will be sent to the original address entered.

Are there any additional fees for international orders?

International orders may incur customs duties or import taxes, depending on the destination country. These charges are the responsibility of the buyer.

However majority of countries will not have to pay any extra duties or import taxes, although the following may have to pay small amounts: Sweden, and France.

What if my package arrives damaged?

If your package arrives damaged, contact us immediately with photos, and we’ll arrange a replacement or refund.

Do you ship to PO Boxes or military addresses?

Yes we can ship to PO Boxes, however all shipping information must be filled correctly including the individuals full name and address details along side the correct PO Box information.


Regarding military addresses, this would vary depending on the address due to courier restrictions. For military address, please message the website chat with your address and confirmation proof that you are able to receive packages to your military address.

What should I do if my order is delayed?

If your order hasn’t arrived within the expected timeframe, please contact our customer support team by selecting the support chat on our website and we’ll help you resolve the issue.

What countries do you ship to?

We currently ship to the following countries: the UK, USA, France, Albania, Iceland, Switzerland, Poland, Georgia, and North Macedonia.

How long does shipping take?

Shipping times vary based on your location and chosen service.


For the UK, Tracked 24 takes 1-2 days, while Tracked 48 takes 2-4 days.

For international orders, Royal Mail International typically takes 7-14 days, and DHL Express takes 2-4 days.

Please note that delivery times may vary slightly depending on customs processing and other factors.

How can I get free shipping to the UK?

You can enjoy free shipping to the UK on all orders over £35.

Can I track my order?

Yes, you can track your order! Once your order is dispatched, you’ll receive a four-digit reference number. A separate tracking link will be sent in your confirmation email, which will allow you to follow your order with the courier based on your selected shipping option. If you use the Shop app, you can also track your order directly within the app for added convenience.

What if I haven’t received my order confirmation email?

If you haven’t received your order confirmation email, check your spam or junk folder. If it’s not there, contact us on the website customer support chat with, your order items, order date and delivery information.

I've put the wrong address

If you’ve entered the wrong address, please contact our customer support team as soon as possible. We’ll do our best to update the address before your order is dispatched. However, if it has already shipped, you will need to contact the courier directly.

If the order is returned back to us, then we will be able to re-ship the package back out, however you will have to repay for shipping and the logistics return fee. Alternatively you can be issued a refund, but the delivery fee will be exempt.

Can I get a replacement if my item is damaged?

Yes, if your item arrives damaged, please send us a photo and your order number, and we’ll arrange a replacement or refund.

How long does it take to process a refund?

For UK customers refunds are typically processed within 1-4 business days. The time it takes to appear in your account may vary based on your bank.

For international customers refunds can vary from 5-12 days depending on your country and bank.

How do I cancel or modify my order?

To cancel or make changes to your order, contact us as before 1pm Monday - Friday and 11pm on Saturday. Once the order has been dispatched, changes may not be possible, but we’ll do our best to assist.

What is your return policy?

Due to the nature of the product we unfortunately do not accept returns, unless the products are damaged or faulty upon arrival. In these circumstances we would issue out replacements.

How can I contact customer support?

You can reach our customer support team by email info@mkpodplug.co.uk or through the support chat on our website. We aim to respond within 24 hours.

What should I do if I receive the wrong item?

If you receive the wrong item, please contact us immediately with your order number and a photo of the item. We’ll arrange for the correct product to be sent out as soon as possible.

However, sometimes if a product you have ordered is out of stock, our team will replace the out of stock item with the same brand, strength but with a similar flavour as a alternative if the product you have bought is out of stock.

Why can't I track my order?

Royal mail and DHL have a tracked system where all orders are only scanned when the packages have arrived their depot.

Therefore this can sometimes cause delay to tracking information. Please try again at another time to check for tracking updates.